Social Media and Community Director
4 days ago
Abundolive is looking for a Social Media and Community Director to lead our social media and community efforts. As a seasoned professional, you will be responsible for developing and executing a comprehensive strategy that drives engagement, growth, and retention.
Our community is comprised of thousands of members who attend numerous live events each week, resulting in an impressive 70+ NPS score and super-engaged members.
You will work closely with our team in Customer Support, Partnerships, Product Development, Marketing, and Analytics to create a seamless experience for our members.
Key Responsibilities- Develop and implement a comprehensive social media and community strategy that aligns with our business objectives.
- Create and curate content that resonates with our audience and showcases our brand's personality and values.
- Manage and maintain our online presence across various social media platforms, ensuring consistency and accuracy.
- Collaborate with our team to refine and update our approach to community management, including our Referral Program, Idea Exchange, and customer service.
- Identify and capitalize on opportunities to build and grow our audience around owned editorial social channels.
- Develop and execute a paid social strategy that drives meaningful results.
- Track and analyze key metrics to measure community health, activity, and engagement, as well as team productivity and performance.
- Own and manage a backlog of improvement initiatives to continuously enhance our community experience.
- Advocate for the voice of the customer by championing processes that gather and deliver actionable product feedback.
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