
Head of Operational Excellence
5 days ago
**Our Mission at EveryMatrix
We aim to revolutionize the iGaming industry through innovative solutions and exceptional service.
Our team of passionate experts works together to deliver top-notch products and services to our clients worldwide.
From casino and sports betting to platform and payments solutions, we help our clients succeed in the competitive iGaming landscape.
About Gaming Managed Services
Gaming Managed Services offers a comprehensive solution for B2B clients seeking to outsource gaming operations. Our clients operate on their own license.
We apply industry best practices and expert knowledge of our proprietary technology to support clients across marketing and operational functions. Our goal is to optimize user journeys, improve player value, and adhere to regulatory requirements.
Our tailored approach caters to each brand's unique needs, incorporating their USPs into the player experience. Clients can choose from various levels of involvement, from hands-on to hands-off, with swift launches and lower overheads for new brands.
Key Responsibilities
- Contribute to the department's profitability;
- Work closely with clients to ensure optimal revenue growth;
- Manage personnel within the division (organize internal team structures and coordinate with subordinate team leaders and HR in ensuring optimal staffing);
- Develop and enhance the existing strategy and vision of Gaming Managed Services;
- Implement strategic plans, execute, measure, and optimize customer lifecycle programs;
- Ensure company policies are correctly implemented within the team;
- Ensure team growth and motivation;
- Set business goals;
- Evaluate the department's success;
- Provide operational insights to various product teams;
- Develop and implement operational policies;
- Challenge current performance levels where necessary;
- Make informed decisions on risk mitigation;
- Stay informed about competitor programs and provide insights to the team.
Requirements
- 5 years' experience in a similar role within the B2C iGaming industry (CEO, COO experience is desirable);
- A solid technical background with understanding and/or hands-on experience in software development and web technologies;
- Experience with CRM platforms having segmentation and journey builder capabilities;
- A deep understanding of lifecycle marketing, direct marketing, and lifecycle best practices;
- Ability to interact with clients and stakeholders, soliciting their input for potential requirements and design features;
- Profit and loss, balance sheet, and cash flow management;
- Team management experience;
- Ability to get up to speed quickly on new issues and make sound judgments;
- Proactive, problem-solving attitude;
- Ability to plan one's workload effectively and delegate;
- Sociable personality;
- Ability to work under pressure.
Benefits
- Internal and external training opportunities;
- Access to online learning platforms.
Discover the EveryMatrix difference and join our dynamic team today.
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