
Director of Operations Excellence
4 days ago
At Heads Svenska AB, we're building a world-class commerce platform that's simple, yet powerful. Our team of experts is dedicated to delivering exceptional results and driving innovation. As our new Head of Operations Management Team, you'll play a key role in leading our Professional Services team, fostering customer relationships, and streamlining processes.
About the RoleThis is an exciting opportunity for a technical expert with strong communication skills to join our executive team. You'll be responsible for collaborating with various business units, identifying areas for improvement, and implementing changes to optimize workflows. Your leadership skills will be invaluable in guiding your team towards shared goals.
You'll report directly to the CEO and participate in ongoing meetings with customers, ensuring seamless collaboration and alignment with our company vision. Your contribution will have a tangible impact on our organization's growth and success.
Responsibilities- Foster and maintain strong customer relationships through effective communication and problem-solving.
- Utilize your technical expertise to guide customers through complex software issues.
- Lead and develop the Professional Services team, focusing on their growth and performance.
- Continuously identify opportunities for process improvements and implement changes to enhance operational efficiency.
- Collaborate with cross-functional teams to ensure alignment with company objectives and drive results-oriented initiatives.
- Participate in sales dialogues and project management activities.
- Has a strong background in complex software systems.
- Demonstrates experience in leading cross-functional teams.
- Possesses prior leadership or coaching experience.
- Is proficient in both Swedish and English languages.
- Have technically oriented mindset.
- Are relationship-focused.
- Are organized.
- Are detail-oriented.
START: Negotiable
LOCATION: Stockholm, hybrid work environment
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