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Customer Success Manager

2 weeks ago

Stockholm, Stockholm, Sweden Planhat Full time
Unlock Value for Every Customer

We help businesses build their customer success strategies around the needs of their clients.

  • Our team has helped a legal software company reduce churn by 6% through data unification, surveying customer feedback, and analyzing product usage patterns.
  • We've assisted an enterprise CRO and CFO in conducting a white space analysis using Planhat data, leading to a 7% increase in Net Revenue Retention.
  • Five CS reps at a Fintech startup can now handle 20% more clients due to streamlined tasks, automated onboarding, and report creation.

In short, we understand the goals and pain points of global CS leaders, open their eyes to new possibilities, and drive high-value outcomes with Planhat.

Success Profile
  • Succeeded in a closing role in sales or customer success, such as renewals, expansions, cross-sales, upselling, and churn prevention at a B2B SaaS/fast-growth company.
  • Demonstrated portfolio management skills.
  • Been in a managerial role, although not everyone on the team has.

Ambition, Drive, Flexibility, and Technical Savvy are Key Qualities We Look For