Professional Services Delivery Manager

19 hours ago


Stockholm, Stockholm, Sweden Banqsoft Full time

Role Summary

The Team Manager will lead a high-performing team in our Professional Services unit, working closely with customers to ensure progress and gather feedback. Key responsibilities include full operational and performance responsibility for the team, covering the entire employee lifecycle.

  • Recruitment, development, off-boarding, and financial management such as budgets, salaries, and forecasting.
  • Regular collaboration with customers to drive improvements in customer satisfaction.
  • Ownership of essential meeting arenas internally to drive improvements across the business unit.
  • Identify opportunities for process enhancements and framework creation.
  • Participation in sales processes, working closely with cross-functional sales and bid teams.

Responsibilities

The ideal candidate will have demonstrable hands-on knowledge and skills in one of the areas: project management, service management or customer success management. Strong experience in managing complex deliveries, projects, customer collaborations, and communications is required.

What We Offer

As a Team Manager at Banqsoft, you can expect:

  • A dynamic work environment that encourages innovation and growth.
  • Opportunities to build and lead high-performing teams.
  • Continuous learning and professional development.

Requirements

To be successful in this role, you must possess:

  • Strong leadership and communication skills.
  • Ability to work independently and collaboratively as part of a team.
  • Excellent problem-solving and analytical skills.

Leadership DNA

Banqsoft's Leadership DNA includes championing Banqsoft, promoting accountability, seeing communication as a tool for trust, and enabling continuous learning within smaller team environments.

Why Choose Us?

At Banqsoft, we are committed to creating a workplace culture that fosters growth, creativity, and collaboration. If you're passionate about leading high-performing teams and driving customer satisfaction, join us on this exciting journey



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