Service Delivery Manager for Data Solutions

2 days ago


Stockholm, Stockholm, Sweden TN Sweden Full time

We are seeking a highly skilled Service Delivery Manager for Data Solutions to join our team at TN Sweden.

As a Service Delivery Manager, you will be responsible for managing existing customers throughout the contract's life cycle.

Data Platforms consists of five service areas: Industry Messaging, Billing & Invoice, Data Services, Debt Register & Eye-share.

Your role will focus on Purchase to Pay, Order to Cash, e-invoice services, and other digital solutions within Industry Messaging and Billing & Invoice.

This position offers the opportunity to work with demanding and interesting customers, collaborating with experienced professionals in supply chain, logistics, financial, and energy messaging.

You will be part of our team responsible for developing and delivering innovative solutions that meet customer needs.

Key responsibilities include:

  • Collaborating closely with the product team to influence product development.
  • Managing existing customers throughout the contract's life cycle.
  • Delivering according to contract and SLAs, driving up-sales, and developing existing customers.
  • Fulfilling bid processes and practices.
  • Contributing to the Swedish, Norwegian, and Finnish customer teams for Data Platforms as opportunities arise.
  • Interacting with Nordic colleagues and receiving training based on knowledge in different countries.
  • Promoting sales development through innovative ideas and continuous learning.

The ideal candidate has:

  • Solution sales experience with agile working methods.
  • Experience in billing and order-to-delivery processes.
  • A passion for helping customers harmonize and simplify digital connections in business-critical B2B processes.
  • Knowledge of Customer Management and the ability to apply it to sales processes.
  • A proactive approach to work.
  • The ability to handle multiple sales processes.
  • Excellent communication skills, fluent language skills in Swedish and English.


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