Service Delivery Lead

2 days ago


Stockholm, Stockholm, Sweden Nordea Bank Norge ASA Full time

Nordea Bank Norge ASA is a leading financial institution dedicated to delivering exceptional customer experiences. As a Senior Service Operations Officer, you will contribute to this mission by optimizing our operations and enhancing service delivery.

The Investment Product Services team executes and improves operational processes within selected investment products. Our aim is to consistently provide excellent experiences for our customers.

This role involves:

  • Overseeing the team's execution of processes in scope, ensuring timely delivery with high quality.
  • Taking charge of stakeholder collaboration in various business areas, focusing on investment products.
  • Promoting process improvements and documentation, including risk assessments.
  • Facilitating issue resolution through cross-functional collaboration.
  • Mentoring project management within our teams' and units' scope.

We prioritize diversity and inclusion, recognizing that diverse perspectives make us stronger. Our vibrant working environment offers numerous opportunities for growth and development.

A flexible working arrangement enables balance between teamwork and individual productivity. If you're driven to advance your career and create a lasting impact, consider this role at Nordea Bank Norge ASA.



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