Technical Service Manager

11 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time
About nShift

nShift is the leader in providing cloud delivery management solutions. Our platform has over 1000 carriers integrated, which is nearly three times more than our competitors. This integration allows us to enable the frictionless shipment and return of almost one billion shipments across 190 countries each year.

If you want to be part of shaping the future of shipping, come and join us Our software is used by many world-leading e-commerce, retail, manufacturing, and 3PL shippers. These companies rely on us to provide a seamless shipping experience for their customers.

Your Key Responsibilities

Your key responsibilities include optimizing time and capacity utilization and managing risks and issues effectively.

Main ResponsibilitiesTechnical & Advisory Tasks:
  1. Execute customer-related advisory and technical tasks to the highest standards and make them available for QA audits.
  2. Support as nShift's point of contact throughout the project lifecycle when required.
  3. Evaluate technical tasks with established success criteria and ensure stakeholders understand them.
  4. Manage project tasks through nShift's chosen ticket management tool and register time and work daily.
  5. Prepare solution proposals and proof of concept modeling for regular quality assurance reviews.
  6. Ensure technical project tasks are executed within budget.
  7. Facilitate analysis workshops with the customer and gather finalized details in a timely manner.
  8. Deliver technical work packages in any project.
  9. Perform other relevant tasks as required by the business.


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