MasterCard Business Intelligence Team Lead

11 hours ago


Stockholm, Stockholm, Sweden MasterCard Full time
Unlock Your Potential as a Customer Success Team Lead

We are seeking a seasoned Customer Success Team Lead to join our team at MasterCard. As a key member of our Client Services group, you will be responsible for driving customer success and delivering scalable solutions that meet the needs of our diverse global customer base.

  1. Key Responsibilities:
  2. Act as a coach for our customers, supporting them in implementing our products and solutions in ways that add value for their businesses.
  3. Conduct platform demonstrations, training, and hosting webinars to ensure customers have the skills and knowledge needed to maximize their investment.
  4. Lead assigned delivery projects to ensure contractual objectives and delivery on-time goals are met, while maintaining a strong focus on customer satisfaction.
  5. Research and deliver solutions for complex problems and respond to inquiries from customers, demonstrating a deep understanding of our product features and functionalities.
  6. What We Offer:
  7. A dynamic and supportive work environment with opportunities for growth and development.
  8. The chance to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.
  9. A comprehensive benefits package that includes health insurance, retirement savings, and paid time off.
  10. The opportunity to make a real difference in the lives of our customers and contribute to the success of our organization.


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