IT Service Specialist
4 hours ago
We are seeking an IT Support Specialist to join our team at IKEA of Sweden. As a member of our team, you will provide professional and service-minded IT support to all end-users and sites in Älmhult. Your main tasks will include receiving and taking ownership of all support needs, monitoring open support cases, escalating if necessary, and keeping end-users informed about the solving process.
As an IT Support Specialist, you will work onsite 40 hours a week, collaborating with colleagues to share knowledge and use a common knowledge database. You will also represent IT Support / Service Management or the end-user in different forums, using a holistic and global view to find better ways and enable change.
Key Requirements
- Strong communication skills
- Easily adaptable to change
- Service-minded and professional
- Able to prioritize and make quick decisions
- Mastery of English, both verbally and in writing
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