Senior Technology Service Lead

3 weeks ago


Stockholm, Stockholm, Sweden Nordea Bank Full time

Job Opportunity

In Nordea, we're harnessing the power of technology to reinvent the future of banking. A tech revolution is underway – and you can make an impact. We're a Nordic bank with a strong presence in Tricity and Warsaw, working with international teams in an inspiring environment. You'll have opportunities to expand your skills and advance your career.

We're looking for a Senior Technology Service Lead - Application Provider to join the Data & Analytics Service Domain within the Group Financial Crime Prevention Service Area.

About this Opportunity

Welcome to the SD Data & Analytics team. We add value by providing a strong technology team with the right capabilities for the Group Financial Crime Prevention business teams. The team is a part of FCPT and is responsible for providing the tools and technology required to enable the business to leverage the value of our data through advanced analytics, generative and predictive AI.

Key Responsibilities

  • Ensure required improvements are prioritized in the relevant DevOps backlogs
  • Deliver great leadership by engaging and motivating within your area of responsibility to reach out for our vision and strategy
  • Secure continuous alignment and collaboration with Service Domain Technology Leads, Application Owners, Key Business Stakeholders and Key IT Stakeholders to steer the current work and manage escalations and impediments across Technology
  • Drive application lifecycle management, application portfolio rationalization, application capacity, configuration and performance management
  • Manage and drive mitigating actions for all technical risks, compliance and audit matters within your application portfolio
  • Ensure continuous alignment with the Technology Organization strategy (workforce, partnerships, standards) as well as with common frameworks and standards
  • Ensure the application portfolio is managed according to agreed budgets, KPIs and service level agreements including management of managed services contracts
  • Initiate and drive cost optimization of technology total cost of ownership for your application portfolio.

Requirements

  • 3+ years in a similar Service Management type role
  • Familiarity with SAFe and IT Service Management
  • Ideally, experience with Big Data, AWS Cloud and AI Fundamentals
  • Fluent in written and spoken English

About You

We're looking for someone who is able to work independently with a high level of attention to detail, dedicated, creative and takes a persistent approach to support and improve our IT environment. You should have excellent teamwork skills and possess excellent communication and information sharing skills. A proactive, 'can do' attitude is a must, as well as being a listener who is willing to voice your opinion based on your experience to help guide decision making.


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