Customer Success Partner

2 weeks ago

Stockholm, Stockholm, Sweden SAP Full time

About the Role

We are seeking a highly skilled Customer Success Partner to join our team in EMEA. As a key member of our customer success team, you will be responsible for managing the overall customer relationship, ensuring customer satisfaction, and driving profitable growth within our customer base.

Key Responsibilities

  • Manage the overall customer relationship in close alignment with sales teams.
  • Accountable for customer's overall success, including renewals, adoption of SAP Signavio's solutions, customer health, and satisfaction.
  • Develop a joint success plan based on customer's business goals.
  • Maintain strategic alignment with customer and drive goal achievement.
  • Conduct periodic customer reviews.
  • Identify renewal risk and collaborate with internal teams to ensure a successful renewal.
  • Identify upsell opportunities.
  • Act as an interface between product management and the customer to drive product development.
  • Serve as the voice of the customer and share insights about customer use cases and issues with SAP Signavio's Product team.
  • Collaborate with Professional Services for customer enablement and deployments.
  • Leverage customer relationships for prospect references & Marketing stories and identifying commercial opportunities.

Requirements

  • 6+ Years' experience in business process management or process consulting.
  • Prior experience in Customer Success Management, Technical Account Management.
  • Profound experience in large enterprise business transformations covering the implementation journey and customer value realization.
  • Proven ability to collaborate, build strong relationships and lead the conversation from executive level down with customers and within SAP.
  • Deep understanding of Saas Business Process Management technology or closely related.
  • Demonstrated ability to manage priorities in complex problem-solving scenario.

Language

English and preferably a Nordic language as well.

About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

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