Customer Success Associate
7 days ago
About Mynt
Mynt is a pioneering fintech company, dedicated to revolutionizing business banking through its innovative corporate card and spend management solution. Our mission is to simplify financial operations for businesses, eliminating manual administrative tasks and empowering them to focus on growth.
As a rapidly expanding company, we have secured significant funding to fuel our international expansion, building on our success in the Swedish and Finnish markets. Our product-oriented mindset and tech-first approach enable our team to ideate and create innovative solutions to complex problems.
In 2021, Mynt obtained a financial license as an e-money institution, card issuer, and payment processor from the Swedish Financial Supervisory Authority. We have since established strategic partnerships with leading companies, including Fortnox and Accountor Group, further solidifying our position in the industry.
At Mynt, we value exceptional customer experiences and seek passionate individuals who thrive in fast-paced environments, prioritizing customer value. Our team is committed to creating an exceptional product and company, and we are looking for a driven individual to join our customer success team.
About the Role
We are seeking a strong relationship-builder to join our customer success team. As a key member of our team, you will work closely with our other team members and interact directly with our customers, building strong relationships and delivering exceptional customer experiences.
Key responsibilities include:
- Helping onboard and support our customers
- Building strong relationships with our partners
- Providing 2nd line support to our partners
- Working as a pre-collection agent on a part-time basis
- Developing and improving ways of working with customer satisfaction
- Structuring your own work and helping develop our processes
- Helping our customers use Mynt at full potential, with everything from integrations, best practices, to training opportunities
- Assisting in onboarding new colleagues
Qualifications
- Experience within sales or technical customer support from the SaaS industry
- Experience from the Bank or Fintech industry
- A hobby 'tech-savvy' person
- A great team player
- Fluent in Swedish & English
What We Can Offer You
- Be part of an amazing team in a fast-growing scale-up
- Work closely with a fun, high-performing team
- Great compensation model and career path
- A chance to shape your own development and responsibilities based on your passion and interest
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