Online Retail Operations Lead

3 days ago


Stockholm, Stockholm, Sweden Gustaf Westman Full time
About Gustaf Westman

Gustaf Westman is a company seeking a highly skilled E-commerce & Wholesale Manager to drive growth, operational efficiency, and exceptional customer experience across our digital and wholesale sales channels.

Key Responsibilities
  • Establish and maintain strong relationships with wholesale partners, identifying new business opportunities that align with our brand identity and long-term vision.
  • Drive growth within the wholesale segment by developing strategic partnerships, ensuring profitability, negotiating contracts, pricing, and terms.
  • Oversee order management, processing orders in a timely manner, ensuring accurate fulfillment, and seamless coordination between internal teams and wholesale clients.
  • Promote online sales and optimize performance across our digital sales channel, analyzing sales data to inform strategic decision-making.
  • Ensure the visual look and feel of the e-commerce platform aligns with brand identity, maintaining consistency in product presentation, messaging, and overall user experience.
Requirements
  • A minimum of 2+ years of experience in e-commerce or wholesale sales.
  • Excellent communication and negotiation skills, with a results-driven mindset.
  • A customer-first mentality, providing top-tier customer service across both wholesale and e-commerce.
  • The ability to thrive in a fast-paced environment, managing multiple projects simultaneously.
  • Experience with Google Analytics for performance analysis and decision-making.
  • Confidence in using Google Ads to enhance online sales.
  • Familiarity with e-commerce platforms (e.g., Shopify, Wix, Magento) and CRM systems is a plus.


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