Solution Delivery Lead

1 day ago


Stockholm, Stockholm, Sweden RELEX Solutions Full time

About the Role

We're seeking a skilled professional to join our Customer Success team in Sweden, Norway, or Denmark. As a Solution Success Lead, you'll work closely with Customer Success Managers (CSMs) to support RELEX growth targets.

Your primary responsibility will be to act as a strategic advisor to our CSMs and customers, leveraging your expertise in retail, supply chain, and RELEX solutions. You'll build a deep understanding of customer processes, strategic goals, and pain points to ensure we align the right solutions with the right business challenges.

This dynamic role involves collaboration across multiple business areas, including Product Teams, Presales, Presales Analytics, and Operations, ensuring a seamless and value-driven customer experience.

Main Responsibilities:

  • Strategic Advisory: Serve as a trusted advisor to both CSMs and customers, leveraging RELEX solutions to address customer challenges and deliver measurable value and return on investment.
  • Pipeline Growth: Identify and cultivate commercial opportunities within existing accounts by addressing key business pain points with RELEX solutions, driving sales pipeline expansion and contributing to RELEX's growth.
  • Cross-functional Collaboration: Work with multiple internal teams to tailor solutions to customer needs and deliver impactful results.
  • Customer & Colleague Engagement: Develop and nurture strong relationships with customers and internal stakeholders, ensuring alignment between customer processes and RELEX's solution proposition.
  • Global Impact: Contribute to customer success initiatives, sharing expertise and insights globally.

Requirements:

  • Retail or CPG Background: At least 5 years of experience in retail or consumer packaged goods (CPG), preferably in supply chain or a related field.
  • Operational experience working for a retailer, wholesale, or CPG company is desirable.
  • Supply Chain Expertise: Strong understanding of end-to-end supply chain processes, including demand planning, space and assortment optimization, price & promotions, and CPG.
  • Hands-on experience with RELEX solutions or comparable systems is a strong advantage.
  • Commercial Acumen: Proven track record of delivering customer value and supporting revenue growth.

Why Choose RELEX?

A chance to make a real impact by helping retailers and brands optimize their operations and achieve their business goals.

Opportunities for career growth, professional development, and cross-team collaboration in a dynamic, tech-driven environment.



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