Sales and Service Coordinator

5 days ago


Stockholm, Stockholm, Sweden H&M group Full time
Customer Experience Expert

We are seeking a talented Customer Experience Expert to join our team. The successful candidate will have experience in retail or customer-facing roles and will be fluent in Swedish and English.

Key Responsibilities:
  1. Deliver exceptional customer experiences.
  2. Work with the Store Manager to maximise sales.
  3. Lead the sales team to achieve excellent service standards.
  4. Recruit and train new starters.
  5. Identify and develop future talents.
  6. Oversee store operations and be a brand ambassador.
Requirements:
  • Understanding of customer experience principles.
  • Retail or customer-facing experience.
  • Fluency in Swedish and English.
  • Leadership skills and ability to create a positive work environment.
  • Results-focused and able to multitask.
  • Able to develop yourself and others.
  • Team player with good communication skills.
  • Up-to-date with trends, customer needs, and competitor activity.
  • Able to support others' growth through feedback.
  • Initiative and ability to take personal responsibility.
  • Prioritisation and adaptability skills.
  • Clear and concise communication skills.
  • Able to see opportunities for process improvement.


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