Director of Service Delivery
7 hours ago
EveryMatrix is a leading provider of software, content, and services for the iGaming industry.
We offer a comprehensive solution for our clients, providing casino, sports betting, platform, and payments management to over 200 customers worldwide.
Our team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US are united by our love for innovation and teamwork.
The RoleThis is an exceptional opportunity to join our dynamic team as the Head of Managed Services. As the leader of our Managed Services team, you will be responsible for ensuring the delivery of high-quality services to our clients.
You will lead a diverse team spanning multiple offices in Bucharest, Zagreb, and Malta, and engage with internal business units to deliver exceptional client experiences.
Responsibilities include:
- Contribute to the profitability of the department;
- Closely work with Clients to ensure optimal growth in client revenues;
- Manage personnel within the division (organizing internal team structures and coordinating with subordinate team leaders and HR in assuring optimal staffing);
- Build on the existing strategy and the vision of Gaming Managed Services. Use all relevant sources of information to ensure effective decision making and to guide and deliver effective customer interaction;
- Implement the strategic plan, execute, measure, and optimize customer lifecycle programs. Manage programs that leverage customer behavior;
- Follow up with company policies and ensure they are correctly implemented within the team;
- Ensure team growth and motivation;
- Set business goals;
- Evaluate the success of the department;
- Ensure that operational insights are given to various product teams, PAM, Casino, Sports, Payments, etc.;
- Develop and implement operational policies;
- Where necessary, challenge current performance levels;
- Make informed decisions determining appropriate mitigation actions for any risk identified;
- Keep abreast of competitor programs and provide insights on this to the team.
To succeed in this role, you will require:
A minimum of 5 years' experience in a similar role within the B2C iGaming industry, preferably with CEO or COO experience.
A solid technical background with understanding and/or hands-on experience in software development and web technologies.
Experience with CRM platforms with segmentation and journey builder capabilities.
Deep understanding of lifecycle marketing, direct marketing, and lifecycle best practices.
Ability to interact professionally with clients and stakeholders and solicit their input for potential requirements and design features.
Profit and loss, balance sheet, and cash flow management.
Team management experience.
Ability to get up to speed quickly on new issues and to make sound judgments on them.
Having a can-do, problem-solving attitude.
Ability to plan own workload effectively and to delegate.
Sociable personality.
Ability to work under pressure.
BenefitsWe offer:
-
Service Delivery Director
2 days ago
Stockholm, Stockholm, Sweden CBRE Full timeAs a Service Delivery Director at CBRE, you will lead the Guest Services team and take charge of developing reception services for external guests and clients. This role involves managing front office experiences, developing processes, and standards with stakeholders and management.Key ResponsibilitiesManage and deliver high-quality front office experiences,...
-
Delivery Excellence Director
5 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeRole SummaryThe Technical Delivery Director is responsible for overseeing complex transformation programs, projects, and multiple workstreams.You will work closely with globally renowned design, development, and technology teams to ensure successful delivery on strategy, on time.Main ObjectivesEnsure successful delivery in line with EPAM processes.Represent...
-
Technical Service Director
4 days ago
Stockholm, Stockholm, Sweden Tietoevry Full timeKey ResponsibilitiesThe successful Technical Service Director will have overall responsibility for the agreement, including renewal, commercials, budgeting, forecasting, and securing solid contracts. You will also be responsible for managing customer relationships, agreements, and contracts, as well as working closely with customers to ensure they get the...
-
Delivery Network Coordinator
5 days ago
Stockholm, Stockholm, Sweden Gordon Delivery Full timeJob Summary:We are seeking a highly skilled Transportation Planner to join our team in Stockholm. The successful candidate will be responsible for planning, coordinating, and managing transportation activities to support our business objectives.Key Responsibilities:Plan and manage transportation needs, including receiving and processing customer...
-
Guest Services Director
1 day ago
Stockholm, Stockholm, Sweden CBRE Sweden Full timeJob DescriptionCBRE Sweden is currently seeking a highly skilled and experienced Guest Services Director to lead our Hospitality team. This is an exciting opportunity to join a dynamic and ambitious organization that is committed to delivering exceptional results for our clients. As a senior leader, you will be responsible for developing and implementing...
-
Technical Delivery Director Lead
5 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeAbout the RoleWe are seeking an accomplished Technical Delivery Director to lead complex transformation programs, projects, and multiple workstreams. As a key member of our team, you will be responsible for managing client expectations, ensuring successful delivery on strategy, on time.You will work alongside globally renowned design, development, and...
-
IT Service Delivery Manager
2 days ago
Stockholm, Stockholm, Sweden Avance Consulting Full timeDirector of IT ServicesIn this role as the Incident Response Director, you will be responsible for designing, implementing, and continuously improving the incident response process to ensure operational stability, efficiency, and alignment with business objectives. This role involves identifying areas for improvement within the incident response lifecycle,...
-
IT Service Delivery Manager
3 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeHead of IT Service Management, StockholmIntrum is seeking a strategic leader to lead and transform our IT service delivery and operations as Head of IT Service Management.This role requires a deep understanding of ITIL frameworks and their application in a large-scale IT environment. The successful candidate will oversee the IT service management function,...
-
Service Delivery Manager for the Nordics
2 days ago
Stockholm, Stockholm, Sweden DLL - Financial Solutions Partner - Part of Rabobank Full timeAbout the RoleWe are seeking an experienced Operations Management professional to join our team as the Service Delivery Manager for the Nordics. In this role, you will be responsible for overseeing a team of 16 members across Norway, Sweden, and Denmark. Your key responsibilities will include setting and executing strategy, driving process improvements, and...
-
Service Delivery Expert
2 days ago
Stockholm, Stockholm, Sweden Redeploy AB Full timeAt Redeploy AB, we believe in making cloud adoption faster and easier for our customers. To achieve this goal, we need a talented Service Delivery Manager to lead our Operations team.About the RoleThis is an exciting opportunity to combine leadership, customer relationship management, and technical oversight to drive outstanding outcomes for our customers....
-
IT Service Delivery Manager
2 days ago
Stockholm, Stockholm, Sweden Redeploy AB Full timeRedeploy AB is a rapidly growing public cloud company that specializes in platform engineering and operations. We help our customers simplify their infrastructure and speed up application delivery by leveraging Infrastructure as Code, container-based services, CI/CD, and Kubernetes.As a key member of our Operations team, you will be responsible for...
-
Service Delivery Expert
3 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeTN Sweden is seeking an experienced Service Delivery Expert to join our team. As a hybrid worker, you will have the flexibility to work from home or in our office.">The ideal candidate will be fluent in English and Swedish, with experience in a similar customer service-oriented role. Strong communication skills, both written and verbal, are essential for...
-
Executive Business Development Director
7 hours ago
Stockholm, Stockholm, Sweden Work Shop Full time**Account Director Opportunity:**We are seeking a talented and experienced Account Director to join our team at WorkShop. As an Account Director, you will be responsible for overseeing client profitability, managing budgets, and ensuring high-performance delivery across all services.Key Responsibilities:Client Growth, Profitability & Budget Management:...
-
IT Service Delivery Manager
7 hours ago
Stockholm, Stockholm, Sweden Wipro Full timeJob SummaryWe are seeking an experienced IT Service Delivery Manager to join our Nordics subsidiary in Stockholm.As a key member of our team, you will be responsible for providing application support and development services to our customers. This role requires strong technical skills, as well as good learning functional skills.
-
Service Delivery Lead
3 days ago
Stockholm, Stockholm, Sweden Nordea Bank Norge ASA Full timeNordea Bank Norge ASA is a leading financial institution dedicated to delivering exceptional customer experiences. As a Senior Service Operations Officer, you will contribute to this mission by optimizing our operations and enhancing service delivery.The Investment Product Services team executes and improves operational processes within selected investment...
-
Client Relations Director
2 days ago
Stockholm, Stockholm, Sweden House of Education Full timeAre you passionate about making a meaningful impact in the EdTech industry? Do you thrive on building lasting relationships and driving customer success? House of Education is seeking a dedicated Client Relations Director to contribute to our growth and success.About the RoleThis position involves managing client relationships, delivering projects...
-
Technical Service Delivery Manager
5 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeWe are looking for a seasoned Technical Service Delivery Manager to oversee the successful implementation and delivery of ServiceNow solutions. As a key member of our technical services team, you will be responsible for managing projects from inception to completion, ensuring timely delivery, and meeting client expectations.Your extensive experience with...
-
Director of Operations and Projects
7 hours ago
Stockholm, Stockholm, Sweden ThermoFisher Scientific Full timeCompany OverviewAt Thermo Fisher Scientific, we are committed to enabling our customers to make the world healthier, cleaner and safer. Our mission-driven organization offers innovative products and services for various industries, including life sciences, healthcare, and diagnostics.Job Responsibilities:The Associate Director Facilities Operations ASD will...
-
Security Project Director
7 hours ago
Stockholm, Stockholm, Sweden TN Sweden Full timeTN Sweden is seeking a dynamic Security Project Director to lead high-impact security technology projects across EMEA for a leading Fortune 100 company.This role involves fostering trusted relationships with key stakeholders, delivering exceptional outcomes, and standardizing processes to ensure seamless service across borders.Key Responsibilities:Serve as...
-
Operations and Service Delivery Manager
3 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeAbout Redeploy RunWe help our customers simplify their infrastructure and speed up application delivery by providing expert platform engineering and operations services.Job Description:The Operations Lead will take the lead in ensuring the success of our Cloud Operations team and Managed Service offering. This role requires strong leadership, customer...