Regional Field Support Engineer

16 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time
Job Description

In this role, you will operate in EMEA (Europe), which requires a high share of travel (80%) across countries. You are accountable for contributing to large projects at customer sites and can be seen as the knowledge expert. We are looking for someone eager to learn in a diverse environment, creating space for co-creation and focusing on delivering the best service to our customers and patients.

Responsibilities and Expectations
  1. Installation/relocation of analytical laboratory instruments of Roche
  2. Technical release of analytical systems for laboratory use
  3. Focus on installations of large projects that require special attention based on the continuous increase of customer demands and specifications on the instruments that we deliver
  4. Independently analyze and resolve most questions and problems and refer only the most complex issues to higher levels
  5. Ensure all regional activities are documented in a manner compliant with the company's quality procedure
  6. Awareness of new service bulletins, Global Customer Support (GCS) hot news, and other forums
  7. Close collaboration with our Global Customer Support to share technical experience, implement new ways of working and promote teamwork across borders
  8. Knowledge transfer and technical resource to other Field Service Engineers
  9. Support for service coordination at customer as well as general/technical advice to service coordination
  10. Timely and accurate logging of data according to work instructions and agreements, with regard to activities in the CRM system
  11. Actively gathering information in preparation for meetings, delivering an active part in these meetings and giving feedback of the outcome of these meetings to others
  12. Develop and monitor local reports to ensure the efficient and productive delivery of services
  13. Actively monitor costs for own Service activities
Requirements and Qualifications
  1. You have full technical higher education (precision mechanics, electronic, Information Technology, Medical Technology or related specialties)
  2. You can be a recent graduate with low experience or an experienced professional
  3. You have basic knowledge of electronics, electro-mechanical systems, and information technology
  4. You are open to frequent travels both locally and throughout 9 countries in the SRNW (on average, 80% travel required)
  5. You have excellent analytical, problem analysis, and decision-making skills
  6. You are skilled in effective planning, organizational and time management
  7. You have basic knowledge of IT & Networking
  8. You deliver effective customer service, mastering written/verbal communication, organization, and prioritization skills
  9. You are fluent in English (verbal and written)
  10. You have a valid driver's license

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