Complaint Resolution Specialist

7 days ago


Stockholm, Stockholm, Sweden TN Sweden Full time
Job Overview:

Karo Healthcare is a leading player in the healthcare industry, dedicated to making smart choices for everyday healthcare. We're seeking a Quality Assurance Associate to join our team in Stockholm and play a crucial role in delivering exceptional customer service.

Key Responsibilities:
  • Log and track customer complaints in our internal system.
  • Respond to customer queries and follow up as necessary.
  • Collaborate with internal teams to escalate and resolve customer issues.
Requirements:
  • Proven experience in customer service or support-related roles.
  • Education in life sciences or healthcare is highly desirable.
  • Proficient in both spoken and written English and Swedish.


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