Healthcare Quality Control Specialist

4 days ago


Stockholm, Stockholm, Sweden Karo Healthcare Full time

As a leading player in the industry, we empower people to make intelligent health decisions, driving our growth strategy forward.

Job Description

We are currently seeking a skilled Quality Assurance Associate for our office in Stockholm. This role involves collaborating with internal teams to ensure customer satisfaction and resolve issues in a timely manner.

  • Log and track customer complaints using our internal system, ensuring all issues are resolved efficiently.
  • Manage the complaints inbox, respond to customer queries, and follow up as necessary.
  • Collaborate with internal teams to escalate and resolve customer issues.
  • Engage with customers by addressing their inquiries and facilitating communication.
  • Handle complaint samples according to established procedures related to the complaint process within the office.
  • Contribute valuable feedback and insights into the complaint and consumer service processes to foster ongoing improvements and advancements.


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