Delivery Operations Specialist

7 hours ago


Stockholm, Stockholm, Sweden Gordon Full time

About the company

Gordon is a leading provider of last mile delivery solutions for online grocery-, pharmacy- and Meal kit providers. We leverage our expertise to help grocery e-commerce businesses identify and capitalize on new opportunities to grow their businesses.

We offer a digital platform tailor-made for temperature-controlled deliveries and end customer satisfaction in combination with a delivery infrastructure that lowers cost. Our experience has led us to win the highest ranking on Trustpilot within our field in the Nordics since 2015, and we have gained the trust of leading medical- and food service companies.

We are currently seeking a Delivery Operations Specialist to join our Logistics Function in Stockholm. The ideal candidate will focus on building, retaining and growing assigned key customers by working closely with all teams and acting as a liaison between various teams to ensure our delivery services exceed customer expectations and create long-lasting partnerships.

The Delivery Operations Specialist will also work closely with Sales in pre-sale activities and onboarding of new key customers.

Key responsibilities include:

  • Building strong relationships with assigned customers by exceeding customer expectations
  • Working with Sales in pre-sale activities to define logistics solutions and flows
  • Leading daily operations follow-up of operational performance metrics to meet and exceed customer expectations

Requirements:

  • Bachelor's degree
  • 2-4 years of work experience within logistics with similar customer-facing role
  • Exceptional ability to communicate and foster positive business relationships

We believe you bring

  • Leadership capabilities and people management skills
  • Strong analytical competence with the ability to use data for analyzing and visualizing customer values
  • Strong communication and interpersonal skills (both written and verbal)


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