
Operational Performance Expert
8 hours ago
About this role at Tibber:
We're seeking a detail-oriented Workforce Management Specialist to join our operations team in Stockholm. As a key member of our team, you will play a crucial role in ensuring efficient staffing and service delivery.
Main Tasks:- Monitoring & Management: Monitor and manage skilling, queue prioritization, adherence/conformance to schedules, making intra-week adjustments to optimize staffing levels & meet SLA goals.
- Data Analysis: Analyze data trends & historical patterns to forecast staffing needs for short to medium term, proactively identifying risks to service delivery.
- Team Collaboration: Collaborate across houses & teams to implement agile staffing strategies to meet wider business objectives cost-effectively.
- Performance Metrics: Develop/Track/produce key WFM reports pertaining to Service & Staff performance KPIs (viz. ART, SL/Abn, Forecast accuracy, Occupancy, Shrinkage, Utilization, etc.).
Tibber is a pioneering energy company that's transforming the industry with innovative solutions and cutting-edge technology.
We're committed to hiring, developing, and retaining exceptional people who share our passion for sustainability and empowerment.
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5 days ago
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Senior Retail Business Partner
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IT Operations Expert
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High Performance Computing Expert
5 days ago
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