Manager of Maintenance Systems Support
1 week ago
About the Job
We are seeking a highly skilled and experienced professional to join our team as Manager of Maintenance Systems Support at Vattenfall.
Job Summary
The Manager of Maintenance Systems Support will be responsible for leading a team of professionals in the performance of maintenance systems support, ensuring efficient management of operations and optimization in providing support on systems towards the business for our offshore assets.
Key Responsibilities
- Develop and implement strategies and tactical activities that support business objectives and operational efficiencies in collaboration with the Head of Supply Chain and Maintenance Systems.
- Ensure the performance of employees within the team by managing stakeholder relationships, reviewing budget, resources, and development needs.
- Ensure that processes and maintenance system solutions are complete, continuously improved, strategically set, supportable, and of high quality, enabling users to execute their roles in the systems.
- Manage work management of incident and change requests via the established ticketing system.
- Maintain system testing and support documentation, including processes and system blueprint, user instructions, test scripts, and training materials.
- Determine and ensure that changes are supportable.
- Support the Maintenance Systems Improvement team and Master Data to deliver solutions and support of SAP PM, MM, and connected systems.
- Provide system support and proactively share sustainable improvements ideas with the Systems Improvement team.
- Provide input to the Maintenance Systems Improvement and Master Data teams to ensure a standardized process and systems solution and enable the continuous improvement of maintenance systems.
- Continuously optimize systems use and manage the expectation of support to users through SLAs.
- Ensure that users have sufficient knowledge through trainings, dialogues, and continuous updates to properly execute their roles in the system.
- Provide efficient and customer-oriented systems support to stakeholders, including teams in Supply Chain and Maintenance Systems, Operations/Sites, and work with internal suppliers to ensure that support is provided and solutions are in place.
Requirements
- Bachelor or master's degree in a relevant field.
- At least 8 years of experience from working a similar position in the energy sector or a technical industry. Offshore/onshore wind knowledge from a development, project, or O&M role is a merit.
- A proven track record within system solutions.
- IT-Systems knowledge in SAP PM/MM, SAP Integration software, e.g., Neptune, mobile maintenance solutions, or similar.
- Extensive experience in technical and operation and maintenance.
- Ability to lead international teams, driving a performance culture and development of key skills and knowledge is considered an advantage.
- Excellent communication skills both verbally and in writing in English are essential, good language skills in Swedish or Danish are a plus.
About Vattenfall
Vattenfall is a leading European energy company driving the transition to a sustainable energy system. We have been electrifying industries, powering homes, and transforming life through innovation for over years and now have a mission of working for fossil freedom. We employ around people mostly in our core markets in Sweden, Germany, the Netherlands, Denmark, and the UK.
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