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Manager of Maintenance Systems Support
2 months ago
We are seeking a highly skilled and experienced Manager of Maintenance Systems Support to join our team at Solna - Vattenfall. As a key member of our organization, you will be responsible for leading the Maintenance Systems Support team and ensuring the efficient management of operations and optimization in providing support on systems towards the business for our offshore assets.
Key Responsibilities- Work with the Head of Supply Chain and Maintenance Systems to continuously develop, update, and implement strategies and tactical activities that support business objectives and operational efficiencies.
- Ensure the performance of employees within the team by ensuring efficient stakeholder management on work interfaces, as well as reviewing budget, resources, and development needs.
- Ensure that processes and maintenance system solutions are complete and continuously improved, set strategically, supportable, and of high quality, which enables users to execute their roles in the systems.
- Ensure work management of incident and change requests via the established ticketing system.
- Maintain system testing and support documentation, including processes and system blueprint, user instructions, test scripts, and training materials.
- Determine and ensure that changes are supportable.
- Support Maintenance Systems Improvement team and Master Data to deliver to the business the solutions and support of SAP PM, MM, and connected systems, such as Neptune, SOI, External Access, etc.
- Provide system support, and proactively share with Systems Improvement team sustainable improvement ideas, including supporting Supply Chain and Maintenance Systems in the establishment/improvement of a ticketing system that caters to key stakeholders' needs in collaboration with Maintenance Systems Support.
- Provide input to Maintenance Systems Improvement and Master Data teams to ensure a standardized process and systems solution and enable the continuous improvement of maintenance systems.
- Continuously optimize systems use and manage the expectation of support to users through SLAs.
- Ensure that users have sufficient knowledge through trainings, dialogues, and continuous updates, to properly execute their roles in the system.
- Provide efficient and customer-oriented systems support to stakeholders such as teams in Supply Chain and Maintenance Systems, Operations/Sites, and work with internal suppliers such as IT, Master Data, Systems Improvement, and others, to ensure that support is provided and solutions are in place.
- Bachelor or master's degree in a relevant field.
- At least 8 years of experience from working in a similar position in the energy sector or a technical industry. Offshore/onshore wind knowledge from a development, project, or O&M role is a merit.
- A proven track record within system solutions.
- IT-Systems knowledge in SAP PM/MM, SAP Integration software, e.g., Neptune, mobile maintenance solutions, or similar.
- Extensive experience in technical and operation and maintenance.
- Ability to lead international teams, driving a performance culture, and development of key skills and knowledge is considered an advantage.
- Excellent communication skills both verbally and in writing in English are essential, good language skills in Swedish or Danish are a plus.
Vattenfall is a leading European energy company driving the transition to a sustainable energy system. We have been electrifying industries, powering homes, and transforming life through innovation for more than 100 years and now have a mission of working for fossil freedom. We employ around 21,000 people mostly in our core markets in Sweden, Germany, the Netherlands, Denmark, and the UK.
We welcome your application, including CV and cover letter in English. We kindly request that you do not send applications by any means other than via our website. We do not accept applications through email. Selection and interviews will take place after the last application date.
