Customer Experience Ambassador

3 weeks ago


Älmhults Kommun, Sweden Ikea Full time

About the Role

We are seeking a highly skilled and enthusiastic Customer Experience Ambassador to join our team at IKEA Älmhult. As a key member of our Visitor Experience team, you will be responsible for ensuring that our guests have a seamless and memorable experience at our venues.

Main Responsibilities

  • Provide exceptional customer service and ensure that all guests feel welcome and valued.
  • Coordinate activities and events that contribute to the guest experience and cater to their needs.
  • Develop and deliver guided tours and provide in-depth knowledge of IKEA's history and culture.
  • Work collaboratively with colleagues to ensure that all areas are maintained to a high standard.
  • Handle payments and resolve any issues that may arise.

Requirements

  • Previous experience in the service industry, preferably in a customer-facing role.
  • Fluent in English and Swedish, both spoken and written.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong communication and interpersonal skills, with the ability to work well in a team.
  • Swedish working permit and eligibility to work in Sweden.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.



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