Technical Writer for Consumer Repair Instructions

2 weeks ago


Stockholm, Stockholm, Sweden Ab Electrolux Full time

About the Role:

We are seeking a skilled Technical Writer to join our team at Electrolux Group. As a Technical Writer Consumer Repair Instructions, you will be responsible for creating clear and concise step-by-step assembly instructions for consumers, focusing on spare parts and repair of home appliances.

Key Responsibilities:

  • Compile repair instructions for home appliances across all product lines, in simple, easy-to-follow, step-by-step instructions for consumers.
  • Ensure that the instructions follow the safety requirements, including proper information on safety, in accordance with Electrolux Safety & Compliance.
  • Search and use already existing materials (photos / videos) from existing Service Manuals and Bulletins in TDS / User Manuals / ComAround Knowledge (Electrolux Knowledge base).
  • Create new material by disassembly and assemble parts on the appliance and take photos / videos as necessary.
  • Store all documentation created with proper organization and structure, to allow the direct connection between repair instructions and spares.
  • Prepare and review the list of spares related with each repair instruction.
  • Collaborate with the Technical Support manager and product service specialists.

Requirements:

  • Ability to understand and document technical information.
  • Strong attention to detail and commitment to accuracy.
  • Excellent written and verbal communication skills.

Preferred:

  • In-depth knowledge of Electrolux home appliances and experience with hands-on disassembly and reassembly.


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