
B2B Support Specialist
7 days ago
At Qred Holding AB, we are committed to powering entrepreneurs and helping our B2B customers succeed. As a Danish-speaking Financial Service Representative, you will play a vital role in driving customer satisfaction and loyalty.
About Us
We are a well-capitalized, founder-led company with a flat organization, characterized by fast decisions and a strong sense of ownership. Our team is dedicated to empowering entrepreneurs and helping our B2B customers grow. We value diversity and do not discriminate based on ethnicity, religion, national origin, gender, sexual orientation, age, disability status, or any other applicable characteristics protected by law.
Job Overview
The role of Customer Success Representative involves supporting Danish customers via all inbound contact channels: phone, chat, and email. You will resolve customer errands, take full ownership of the resolution, and drive customer satisfaction through excellent service. You will collaborate with colleagues and stakeholders to drive improvements and contribute to new routines and ways of working.
Responsibilities
- Manage inbound customer errands via phone, chat, and email.
- Take full ownership of the resolution and the customer-facing contact.
- Contact customers to help find solutions to late invoices.
- Collaborate with colleagues to drive improvements.
Qualifications
- Experience in customer service, preferably via phone and email.
- Fluent in both oral and written Danish and English.
- Experience from previous fintech and/or fast-growing companies is a plus.
Benefits
- Opportunity to work with a dynamic and growing company.
- Diverse and inclusive work environment.
- Chance to develop skills and expertise in customer service and finance.
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