Delivery Manager

5 days ago


Stockholm, Stockholm, Sweden Atlar Full time
About Atlar

We're a fintech company that's changing the way businesses manage money. Our platform provides a radical new way to manage financial transactions, and we're growing rapidly. In less than two years, we've reached over €1.5bn in annualized payments volume, with clients like Acne Studios, GetYourGuide, Forto, and HomeToGo.

We're headquartered in Stockholm, Sweden, and backed by Index Ventures, investors in category-defining companies like Adyen, Revolut, Figma, and more.

About the Role

We're looking for a skilled Delivery Manager to join our team. As a key member of our delivery function, you'll be responsible for implementing our platform for new customers and supporting them throughout their lifecycle. You'll work closely with our product and engineering teams to ensure seamless integration and optimal customer experience.

Key Responsibilities
  • Work with new customers to understand their current workflow, pain points, and obstacles to full rollout.
  • Act as a strategic consultant and single point of contact for customers, guiding them through our platform setup, best practices, and ongoing usage.
  • Manage customer relationships, engaging with them in regular meetings and QBRs.
  • Project manage thorough and complete implementation and onboarding of new customers.
  • Become an expert in our platform's integration and configuration options.
  • Ensure fast, thorough, and complete onboarding of new customers by leading and educating them on our platform's functionality and best practices.
  • Improve our processes and documentation for integration processes, bank capabilities, and customer operations.
  • Ensure complete integration between our platform and new customers' financial partners, by project leading the integration process end-to-end.
  • Drive product usage, high NPS, and revenue for Atlar by ensuring there are no unnecessary delays in the implementation process.
  • Partner closely with our product and engineering teams to ensure customer feedback is reviewed and prioritized.
  • Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach.
Requirements
  • Bachelor's degree from an accredited university.
  • Minimum 5 years of experience in customer success, management consulting, project management, product, or similar.
  • Experience managing strategic customer relationships with numerous stakeholders.
  • Experience running complex implementation projects with multiple workstreams, leveraging exceptional project management and time management skills.
  • Excellent verbal and written English communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns.
  • Proven track record of ability to work with technical counterparts in product and engineering to share feedback, troubleshoot, and ideate workarounds as needed.
  • Ability to anticipate customers' needs and position product solutions accordingly.
  • High adaptability and ability to thrive in a fast-paced environment.
Nice to Haves
  • Experience with ERP software (e.g. Netsuite, SAP, Microsoft Dynamics).
  • Experience with bank integration channels.
  • Experience within financial services.
  • Experience at a high-growth startup.


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