Chief Customer Experience Officer

2 days ago


Stockholm, Stockholm, Sweden MongoDB Full time

MongoDB empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. As a Senior Customer Success Manager, you will play a crucial role in helping our customers realize and improve the value of their MongoDB subscription and services.

The Role:

We are seeking a motivated, hardworking, and hands-on professional to join our Customer Success team. The ideal candidate will have a passion for technology, a willingness to dive head-first into new challenges, and excellent communication skills.

The Customer Success team at MongoDB is responsible for establishing relationships and becoming a trusted advisor for our customers. We strive to bring value to every interaction, from onboarding and product adoption to growth.

We are looking for someone based in Stockholm who can thrive in a flexible work environment.

Requirements:
  • 7-10 years of experience in a Customer Success, Account Management, or similar customer-focused role
  • 4+ years of experience with large-scale, technologically sophisticated accounts and/or Enterprise market customers in a fast-paced SaaS environment
  • 2+ years of technical product experience or education
  • A mind for technology and a passion for learning about database, cloud, and infrastructure concepts
  • Prior exposure to database, cloud, and infrastructure technology is a plus
  • High levels of organization in your workflows and the ability to prioritize tasks efficiently
  • A passion for partnership and collaboration, with excellent verbal and written communication skills
  • Fluency in Swedish and English required


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