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Master Thesis Project: AI Chatbot Development for Customer Support

2 months ago

Linköping, Östergötland, Sweden Netadmin Systems Full time
About the Project

We are seeking two motivated Master's students to undertake a thesis project focused on developing an AI chatbot for our Customer Care department. The goal of this project is to investigate and unlock the potential of AI technology in enhancing internal support processes, improving security measures, and streamlining access to information through existing documentation.

Project Objectives
  1. Investigate and explore the possibilities of developing an AI chatbot for Netadmin's Customer Care department.
  2. Identify ways to utilize the chatbot internally for support, enhance security measures, leverage existing documentation as a knowledge source, and develop a privacy sandbox beta version of the Netadmin Chat Bot.
  3. Reduce the time required for the support team to handle routine inquiries by automating repetitive tasks.
Deliverables
  1. Comprehensive research and analysis of existing AI chatbot platforms and technologies.
  2. Design and development of an AI chatbot tailored to Netadmin's Customer Care requirements.
  3. Implementation of security measures to safeguard user information and ensure data privacy.
  4. Utilization of existing documentation as a knowledge source for the chatbot.
  5. Creation of a privacy sandbox beta version for testing and refinement.
  6. Publish a Master/Bachelor Thesis report and present the results at the university and Netadmin.
Requirements
  1. A motivated Master's student in a relevant field (e.g., Computer Science, Artificial Intelligence, Data Science, or a related discipline).
  2. Proficient in programming languages such as Python, Java, or similar languages commonly used in AI development.
  3. Strong analytical and problem-solving skills with a passion for exploring and implementing innovative solutions.
  4. Familiarity with AI technologies, natural language processing, machine learning, or chatbot development is highly desirable.
  5. Excellent communication skills and the ability to collaborate effectively within a team environment.