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Chief Operating Officer
1 week ago
Elisa Polystar seeks an experienced professional to lead the Services department as Chief Customer Officer. This role requires strategic direction, leadership, and excellent customer service skills.
About the JobThis job involves leading the Services department, delivering exceptional customer service, and expanding the Services portfolio.
Key Responsibilities- Optimize service deliveries, revenues, and costs while ensuring high customer satisfaction.
- Deliver exceptional customer service and expand the Services portfolio.
- Drive the growth of revenue and gross profitability of Services.
- Develop KPIs for performance monitoring and process optimization.
- 5-10 years of telecom industry experience in key leadership positions.
- Strong understanding in telecom networks and standards and proven track record in solution delivery to telco operators.
- Ability to work in a dynamic and high-pressure environment.
