Regional Chief Customer Success Officer
1 week ago
About the company
Team.blue is a leading European digital services company, empowering businesses to build and grow their online presence. We are now looking for a Regional Chief Customer Success Officer (CCSO) to drive the transformation of customer care into customer success in the Nordics & CEE region (formerly Loopia Group).
In this strategic role, you will lead a team of over 140 customer success, consulting and sales professionals across Sweden, Finland, Czechia, Slovakia, Hungary, and Serbia, ensuring a best-in-class, sales-driven, and customer-centric approach. You will be responsible for shaping the future of customer success, harmonizing tools and processes across the region, and driving a stronger commercial focus in customer interactions.
This role sits on the Nordics & CEE management team and reports to the Group Chief Revenue Officer of team.blue.
Key Responsibilities
- Define & Implement Strategy – Transition customer service into customer success, increasing the focus on sales and retention while maintaining high service quality.
- Lead & Develop Teams – Inspire and coach regional Customer Success Managers and advisors, fostering a high-performance, customer-first culture.
- Optimize Processes & Tools – Standardize best practices, tools, and automation to improve efficiency and scalability across all markets.
- Drive Commercial Success – Ensure customer success contributes directly to upselling, cross-selling, and retention, aligning with business growth goals.
- Collaborate Across Functions – Work closely with Commercial, Product, and Tech teams to enhance the overall customer journey.
- Lead Change & Integration – Manage the transition as team.blue integrates platforms and harmonizes support operations across the region.
Who You Are
- Experienced Leader – 10+ years in customer success, customer service, or commercial operations, preferably in a technical, multi-market environment.
- Strategic & Hands-On – Ability to set a vision for transformation while engaging in operational execution.
- Sales & Customer-Centric Mindset – Strong understanding of driving revenue through customer success.
- Change Management Expertise – Proven track record in leading large-scale transitions across multiple markets.
- Excellent Communicator – Able to align and inspire teams at all levels.
- Fluent in English – Additional languages from the region are a plus.
Why Join team.blue?
- Lead a High-Impact Transformation – Drive the shift from customer support to customer success in a fast-growing tech company.
- Regional Leadership Role – Influence customer success across six countries while shaping strategy at the group level.
- Part of a Strong Leadership Team – Work directly with top leaders across team.blue.
- Career Growth & Development – Be part of a company investing in its people and the future of customer success.
We look forward to welcoming our new Chief Customer Success Officer to team.blue
11321 Stockholm
Loopia Group AB
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