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Strategic Customer Success Manager

2 weeks ago

Stockholm, Stockholm, Sweden Loopia Group AB Full time

About the job

We're seeking an experienced leader to drive the transformation of customer care into customer success in the Nordics & CEE region. As a key member of the Nordics & CEE management team, you'll report directly to the Group Chief Revenue Officer.

Your primary responsibilities will include defining and implementing a comprehensive customer success strategy, aligning with business growth goals. You'll lead a team of over 140 customer success, consulting and sales professionals, ensuring a best-in-class, sales-driven, and customer-centric approach.

You'll be responsible for harmonizing tools and processes across all markets, standardizing best practices, and driving commercial success through upselling, cross-selling, and retention. Your expertise in customer success, customer service, or commercial operations will enable you to inspire and coach regional Customer Success Managers and advisors, fostering a high-performance, customer-first culture.

A strong understanding of driving revenue through customer success and proven track record in leading large-scale transitions across multiple markets make you an ideal candidate for this role. You'll collaborate closely with Commercial, Product, and Tech teams to enhance the overall customer journey.