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Customer Service Specialist
6 days ago
Hitachi Energy is a renowned global technology company, advancing the energy transition toward a carbon-neutral future. We serve customers in the utility, industry, and infrastructure sectors with innovative solutions and services across the value chain.
Job Role
As a Service Order Specialist, you will play a vital role in managing customer orders for various transformer parts and services. Your main responsibility will be to coordinate with relevant resources to deliver excellent results and enhance customer satisfaction.
Your Main Duties
- Handle customer orders from registration to delivery, maintaining progress tracking.
- Interact with customers and internal stakeholders regarding orders and documentation.
- Analyze drawings and documentations from different orders.
- Manage documentation storage.
- Develop strong partnerships with internal and external stakeholders for successful execution.
Essential Qualifications
To excel in this role, you should have:Relevant work experience in order management, preferably with Hitachi Energy's products.A systematic approach, taking initiative, and meticulous attention to detail.Effective communication and interpersonal skills.Microsoft Office proficiency, essential.Background in SAP or similar ERP systems is beneficial.Bilingualism in English and Swedish, required; additional language skills welcome.
Our Offers
- Salary package aligned with industry standards
- Flexible working schedule
- Comprehensive health insurance
- Professional growth opportunities
- Onboarding mentorship
- Ongoing training and education
- Inclusive work environment
- Support for parental leave
- Employee Benefits Program
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