Consumer Experience Specialist

2 days ago

Stockholm, Stockholm, Sweden Instabee Group AB Full time

About the Role

At Instabee Group AB, the consumer is at the core of everything we do, and you will play a key role in understanding and enhancing the consumer experience. Your insights will shape how we approach consumer growth, loyalty, and feedback, ensuring we continuously improve our services.

This role calls for a mix of analytical expertise, business acumen, and a deep curiosity about consumer behavior. You'll work closely with teams across the company to define and measure success, developing and maintaining KPIs related to consumer growth and experience.

You won't just report on data; you will help drive smarter decisions that shape the consumer journey and improve how we serve millions of users. This involves analyzing consumer behavior and engagement to uncover insights and trends, working with large datasets to find opportunities to improve acquisition, retention, and conversion.

Key Responsibilities:

  • Analyze consumer behavior and engagement to uncover insights and trends.
  • Develop and maintain KPIs related to consumer growth and experience.
  • Work with large datasets to find opportunities to improve acquisition, retention, and conversion.
  • Collaborate with Product, Tech, and Operations to test and launch consumer-facing initiatives.
  • Translate data into clear recommendations that enhance the customer journey.
  • Challenge how we do things today and explore new ways to understand and improve the consumer experience.
  • Support A/B testing and measure the impact of new strategies.
  • Present findings and actionable insights to stakeholders at various levels of the organization.

About You

We're looking for someone who is passionate about creating great consumer experiences and curious about what drives people's behavior. You should possess a unique blend of analytical expertise and business acumen, enabling you to translate complex data into actionable strategies that drive real impact.

Key Requirements:

  • Bachelor's degree in a relevant field (e.g., engineering, IT, finance, economics, marketing, psychology).
  • 2+ years of experience working with consumer data, such as segmentation, feedback, or behavior analysis.
  • Hands-on experience working with data tools like SQL, Python, Tableau, PowerBI, or similar.
  • Comfortable working with large datasets and performing data analysis.
  • Solid understanding of A/B testing and statistical methods.
  • Strong business sense and ability to translate data into actionable insights.
  • Experience collaborating across departments (e.g., tech, product, marketing).
  • Experience presenting findings to senior stakeholders.
  • Excellent communication skills in English.

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