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Customer Support Associate

2 months ago

Stockholm, Stockholm, Sweden Sellpy Full time
About the Role

We are seeking a highly motivated and service-minded individual to join our Customer Support team at Sellpy. As a Customer Support Associate, you will play a crucial role in enabling customers in the Swedish market to buy and sell second-hand products.

Key Responsibilities
  • Provide exceptional customer service to buyers and sellers via chat, phone, and email.
  • Respond to customer inquiries in a timely and professional manner.
  • Develop a deep understanding of second-hand products and their unique characteristics.
  • Collaborate with the team to improve our service based on customer feedback.
  • Contribute to the development of new processes and procedures to enhance the customer experience.
Requirements
  • A strong service mentality and a passion for delivering exceptional customer experiences.
  • Fluency in Swedish, both spoken and written.
  • Good knowledge of English, as this is our company language.
  • An interest in finding solutions and improving the offer for our customers.
What We Offer
  • The opportunity to work with a modern company that's driving the change towards a sustainable lifestyle.
  • A dynamic and supportive work environment with highly skilled and motivated colleagues.
  • Hybrid work setup, allowing you to work from our office or from home.
  • Staff discounts at Sellpy and the H&M brands.
  • Unlimited access to a learning platform to develop new skills.
  • A monthly pension plan to help you save for the future.
About Sellpy

Sellpy is a company that empowers everyone to live circular. We believe that making sure unused items are put to use again has tremendous financial, social, and environmental value. We're looking for colleagues who share this vision and are ready to see their work contribute to a sustainable future.