Digital Customer Experience Project Manager
3 weeks ago
About the Job
We are looking for a talented Digital Customer Experience Project Manager to join our team at Essity. In this role, you will be responsible for managing and driving digital IT solutions and projects as a delivery lead.
Key Responsibilities:
- Manage digital IT solutions and projects, collaborating with internal business stakeholders and external vendor partners.
- Facilitate workshops and meetings to capture business requirements and perform as-is analysis.
- Work in Agile digital product teams with business product owners, architects, and tech teams.
- Think and work Agile, defining user stories, acceptance criteria, and performing UAT.
- Own the technical solution and drive improvement of incident resolution, stability, and security.
- Manage team capacity, budgets, and report progress.
Requirements:
- University degree in a relevant field, such as Computer Science or Business Administration.
- Knowledge and technical understanding of e-commerce, websites, portals, and digital marketing.
- Experience in analyzing and breaking down problems and information.
- Ability to handle ambiguity and multiple activities, quickly shifting from one situation to another.
- Strong verbal and written communication skills, including the ability to facilitate meetings, workshops, and stakeholder sessions.
- Fluent in English, written and verbal.
What We Offer
At Essity, we believe every career is unique and offer a collaborative and inclusive culture, empowering leaders, and opportunities for growth and development.
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