Customer Success Business Strategist

3 days ago


Stockholm, Stockholm, Sweden ServiceNow Full time
Unlock Customer Success with Our Innovative Approach

We are seeking a highly motivated and experienced Senior Solution Sales Executive to drive the market success of our CRM Workflows product suite. With a strong background in solution-based sales, you will be responsible for leveraging your expertise to accelerate opportunities and deliver comprehensive product insights to our customers.

Your Key Responsibilities:

  • Drive end-to-end sales initiatives focused on specific use cases in customer service business process solutions.
  • Work closely with sales teams to accelerate opportunities and provide specialty solution area knowledge to account teams.
  • Cultivate trusted advisor relationships with our community of customers.
  • Develop and communicate competitive intelligence and activity to manager and business unit.
  • Present our CRM Workflows solution at industry events and seminars.

What You'll Need:

  • At least 5 years experience or equivalent of solution and service-based sales experience within a CRM, CSM, Customer Engagement or CX solution provider or related high technology business environment.
  • A deep understanding of Customer Service Management, Customer Experience or Customer Engagement related business processes.
  • Pitch perfect communication and presenting skills, with fluency in English and Swedish being essential.

About Us:

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.



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