IT Support Specialist
6 days ago
We are a world-leading solution provider of fire and gas safety technologies for the marine, energy, transport, and building sectors. Our company combines safety expertise with intelligent detection to contribute to protecting lives, values, and the planet through technology.
We strive to be a great place to grow and are driven forward by our core values: 'I take responsibility – I take initiative,' 'We deliver,' and 'One global team.' Our corporate culture is characterized by a warm and family atmosphere where the individual can be in focus.
Job DescriptionWe are seeking an experienced and hands-on IT Support Specialist to join our IT team in Gothenburg. The position is office-based from our headquarters.
In this role, you will work in our Service Desk and receive incidents and service requests in our ITSM system, as well as over the phone. You will categorize, prioritize, troubleshoot, and escalate issues to other teams when necessary.
Key Responsibilities:
- Provide technical support for hardware and software issues within PCs, telephony, and other IT components.
- Basic Network (LAN/WAN) troubleshooting.
- Document and create knowledge base articles.
- Collaborate effectively with others to resolve challenges.
Requirements:
- Relevant education and 2 years of experience in tech support.
- Basic knowledge of Active Directory (AD), Office 365, and Exchange.
- Experience with both hardware and software within PCs, telephony, and other IT components.
- Fluent in English both written and spoken.
We appreciate if you also have Azure/Cloud knowledge, as well as experience in networking and Microsoft applications.
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