Support Operations Manager

3 days ago


Stockholm, Stockholm, Sweden Yubico Full time

In this role, you will have the opportunity to collaborate with cross-functional teams to improve the customer experience. You will also have the chance to work on complex problems, developing creative solutions to automate and scale the Yubico support experience.

What You'll Do:

As a Customer Support Specialist, your primary responsibility will be to engage with customers through the ticket handling system, addressing inquiries and providing assistance.

You will also be responsible for sharing quantitative and qualitative feedback with internal teams to improve the Yubico user experience.

Key Qualifications:
  • Recent graduate or previous Customer Support experience.
  • Fluent English.
  • Positive, customer service-oriented individual.
  • Self-motivated, able to work autonomously while incorporating direction from mentors.
  • Clear, concise communicator.


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