System Operations Manager

5 days ago


Solna Municipality, Sweden PostNord - Solna Full time

PostNord Group AB is a leading provider of communication and logistics solutions in the Nordic region.

About Us:

We aim to make everyday life easier and more sustainable for everyone who lives and works in the Nordic region. Our company provides innovative communication and logistics solutions, enabling us to achieve this goal.

In our pursuit of excellence, we value accountability, bravery, and commitment. Effective teamwork, sincerity, and positive relationships are essential in our workplace.

Job Description:

We are seeking an experienced Team Lead System Operations to lead, guide, and support a team of system administrators and engineers toward achieving specific goals and objectives. As a key member of our Nordic Support department, you will be responsible for managing a team offshore, defining team goals, objectives, and priorities aligned with organizational objectives.

  1. Team Leadership: Manage a team of system engineers.
  2. Goal Setting: Define team goals, objectives, and priorities.
  3. Incident and Problem Management: Respond to incidents and conduct root cause analysis.
  4. Change Management: Coordinate system changes and ensure adherence to processes.
  5. Performance Monitoring: Implement monitoring tools and analyze system metrics.
  6. Documentation: Maintain comprehensive documentation.
  7. Knowledge Sharing: Promote knowledge sharing within the team.
Requirements:
  • Fundamental knowledge in AWS cloud platform and cloud operations.
  • Jira software, Confluence, and service management experience.
  • Prior experience as a team lead in a global organization.
  • ITIL principles and foundation knowledge.
  • MS Office proficiency.
Meritorious Experience:
  • Cloud platform knowledge.
  • Team Lead experience preferably in a technology environment.

We believe you are curious and motivated to learn new things. Strong communication skills, with the ability to engage the team.

We Offer You:
  1. A dynamic and rapidly changing work environment.
  2. Wellness allowance & access to office facilities.
  3. Employee benefits through PostNord's personnel foundation.
  4. Occupational pension terms.
  5. Development opportunities.


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