Digital Workplace Service Manager

4 days ago


Malmo, Skåne, Sweden Resurs Bank AB Full time
About Resurs Bank AB

Resurs Bank AB is a leading niche bank in the Nordics, with over 40 years of experience in retail finance. We help companies and private individuals with lending, savings, and payments. Our customer base exceeds 6 million, and we have around 650 employees in the Nordic region.

We are now looking for an IT Service Manager to lead our Digital Workplace initiative. As a key success factor, you will drive the creation of a secure, collaborative, and user-friendly digital workplace that aligns with our business-driven IT strategy.

Key Responsibilities
  • Develop and implement service offerings that meet business needs and exceed customer expectations.
  • Collaborate with internal teams and external partners to design and deliver effective services and enhancements.
  • Monitor service performance, identify areas for improvement, and proactively address potential issues.
  • Work with lifecycle management, document software, systems, procedures, and changes.
Requirements
  • 4-5 years of experience in the Digital Workplace domain, preferably as a former Service Owner.
  • Strong leadership, communication, and interpersonal skills.
  • Problem-solving and decision-making skills, dealing with complex issues and making sound decisions.
  • Proven track record in working with external IT providers.
  • Migration, transition, and transformation experience.
Benefits

You will work in a dynamic environment where your contributions make a real impact on our customers and employees. Your role will offer opportunities for growth, collaboration, and innovation, while contributing to the success of our Digital Workplace initiative.



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