Tech Support and Operations Manager

7 days ago


Stockholm, Stockholm, Sweden Dwelly Fix AB Full time

About Dwelly Fix AB

We strive to create a culture that prioritizes excellence and professional growth, making us an ideal place for ambitious professionals.

The Junior IT Analyst will play a key role in our team by managing internal IT functions, ensuring they align with organizational standards, and effectively support business operations.

Job Requirements:

  • Manage internal IT processes, including website updates and maintenance of internal portals.
  • Collaborate with various departments to facilitate the prompt resolution of IT-related issues.
  • Act as the Incident Manager for our core services, coordinating responses to incidents to minimize system downtime and ensure timely resolutions.
  • Conduct thorough troubleshooting at both software and network levels to identify and resolve technical problems efficiently.
  • Monitor and escalate internal alerts, managing and escalating incidents as necessary to maintain optimal system performance.
  • Accurately document and track all alerts and incidents, utilizing this information to drive continuous system improvements and optimizations.

Essential Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 1-2 years of experience in IT service management, incident management, or a related role.
  • Solid understanding of IT infrastructure, including website management, internal portals, software, and network troubleshooting.
  • Strong analytical abilities with a keen attention to detail, capable of diagnosing and resolving technical issues effectively.
  • Excellent verbal and written communication skills, with the ability to collaborate effectively with cross-functional teams.


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