Customer Relations Specialist
5 days ago
Om oss
Bygghemma Sverige AB är en ledande e-handlare inom byggvaror, hem och trädgård. Vi strävar efter att erbjuda våra kunder en utmärkt köpupplevelse, från rätt bemötande till rätt produkt.
Om tjänsten
Din roll som Customer Relations Representative innebär direktkontakt med både kunder och leverantörer via telefon och mejl. Du kommer att hantera olika ärenden såsom frågor kring order, leverans, returer och reklamationer, och guida våra kunder genom eventuella situationer där det inte riktigt blev som tänkt.
Uppdraget
Vi söker dig som trivs i en snabb och dynamisk miljö och som brinner för att lösa problem och hjälpa andra. Du kommer att arbeta i ett team med erfarna kollegor och ha en tät dialog med din team manager. Genom att bli en del av vårt team kommer du att få en gedigen internutbildning i våra rutiner, bemötande och system för att kunna ge våra kunder den bästa möjliga servicen.
Om dig
Vi söker dig som har tidigare erfarenhet av kundservice, men det är inte ett krav. Vi värdesätter framför allt din positiva inställning och vilja att lära dig. Att du uttrycker dig tydligt i tal och skrift, både på svenska och engelska, är en förutsättning för att du ska lyckas.
Vad vi erbjuder
Som en del av Customer Relations kommer du att vara en del av ett engagerat och stöttande arbetsklimat där vi värdesätter samarbete och utveckling. Du kommer att ha möjlighet att påverka kundresan och bidra till att skapa en ännu bättre kundupplevelse.
Om företaget
Bygghemma Sverige AB är ett av Nordens ledande e-handelsföretag med kontor centralt beläget i Malmö. Hos oss finns det utrymme för utveckling, och vi värdesätter en trevlig arbetsmiljö där du som medarbetare trivs och mår bra. Vi erbjuder även möjligheten att ta del av olika företagsaktiviteter som exempelvis teambuilding-aktiviteter och after works.
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