Workforce Management Team Manager

5 hours ago


Stockholm, Stockholm, Sweden Wolt Full time
Workforce Management Team Manager

In this position, you will lead a team of schedulers in managing routines across multiple countries. Your role is pivotal in creating efficient, accurate schedules that balance operational goals.

You will collaborate with the Global Scheduling Lead and partner with Planning and Intraday teams to ensure alignment across functions while serving as a key escalation point for complex challenges.

The ideal candidate will have a strong understanding of Workforce Management, including forecasting (knowledge of different forecasting models), capacity planning, scheduling, and real-time management.

You will refine scheduling practices, develop mid-term forecast models, and generate actionable insights from data. By simplifying processes, driving automation, and fostering continuous improvement, you will optimize scheduling accuracy and enhance service levels.

  • Grow and level up your team, supporting their development through the WFM Career map and beyond;
  • Identify process improvement opportunities and take the initiative to automate, improve efficiency, and reduce waste and cycle times across WFM practices, whilst always considering our agents' well-being;


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