Director of Workplace Services

4 days ago


Stockholm, Stockholm, Sweden Ericsson GmbH Full time
Company Overview

Elevate workplace wellbeing, creativity, and productivity with Ericsson's Real Estate (RE) team. Our Global Workplace Operations (GWO) delivers strategic services globally, focusing on enhancing the workplace experience.

The Role

This is a key leadership position that will inspire and manage the IFM Supply partner in delivering a superior workplace experience. The ideal candidate will champion the functionality of workplace services, coordinating internal stakeholders to deliver an exceptional employee experience. Effective communication and visual storytelling are crucial in elevating and sharing standards, events, and opportunities across all RE & Ericsson digital platforms.

Key Responsibilities
  • Create an engaging environment for visitors, customers, and employees, ensuring a positive daily experience.
  • Lead by example, setting targets and achieving results that impact multiple departments directly.
  • Collaborate with the GWO Sweden team and supply partners to develop best-in-class user experiences in the workplace.
  • Establish strong relationships with internal stakeholders and partners to become the centre of expertise for hospitality experience.
  • Design initiatives to foster connections between occupants and share information about local attractions, events, and news.
  • Evaluate and identify innovative ways to enhance service delivery, maximizing the employee experience.
  • Assist in developing activities to increase employee engagement in the workplace and the wider community.
  • Serve as the primary point of contact for executives and their teams, delivering a great experience in Sweden. Build and sustain deep relationships with global C-level leaders.
  • Define and track KPIs to measure success and impact, analyzing data and feedback to continuously improve customer experience.


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