IT Technical Consultant

7 hours ago


Stockholm, Stockholm, Sweden Ooakrelations Full time

Ooakrelations is seeking a skilled Enterprise Network Engineer to join our team. In this role, you will be responsible for providing technical support and guidance to our customers. Your expertise in networking technologies will enable you to troubleshoot complex issues, provide workarounds when necessary, and educate customers on the best practices for utilizing our products.

Main Responsibilities:

  1. Provide Technical Assistance: Offer phone, web chat, and email support for our product lines, ensuring timely resolution of customer inquiries.
  2. Take Ownership of Customer Issues: Own incoming requests from beginning to resolution, fostering a positive customer experience through effective communication and issue resolution.
  3. Educate Customers on Best Practices: Educate and recommend Ubiquiti's products, features, and best practices to customers, enhancing their overall experience.

Key Requirements:

  • Practical Knowledge of Networking Domains: Possess practical knowledge of one or more technical domains that can be explained to normal users.
  • Experience with Routing, Switching, Security: Familiarity with routing, switching, security, and VPNs, including understanding various networking protocols and major operating systems.
  • Troubleshooting Techniques: Ability to apply troubleshooting techniques and effectively communicate them to customers.
  • Flexibility in Work Environment: Proficiency in working in a fast-paced environment with changing priorities.


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