
Dermatology Business Development Manager
16 hours ago
The Key Account Manager for Consumer is a vital role within Galderma, a leading dermatology company. The successful candidate will be responsible for managing and strengthening client relationships, ensuring high-quality customer service, and resolving issues.
This individual will engage with clients to understand their business needs, prepare proposals, and collaborate on industry-specific activities. The role involves working independently on complex projects, mentoring junior employees, and influencing stakeholders to adopt new practices.
- Manage offline and store channels in Sweden, providing exceptional customer service and resolving client issues promptly.
- Develop and execute strategies to retain and strengthen client relationships through Key Account & Client Management Plans.
- Identify client business requirements, prepare proposals and quotations, and engage with clients to meet their needs.
- Contribute to the creation and management of processes related to Key Account & Client Management programs and policies.
- Collaborate on activities specific to the industry to enhance client relationships and coordinate customer-facing roles.
- Manage large and complex projects independently, lead process improvement initiatives, and design new processes.
- Direct the work of junior employees, provide training and mentorship, and manage processes and programs.
- Build and maintain strong relationships with internal departments, external service providers, and key stakeholders, providing technical guidance and influencing new practices.
The ideal candidate should possess:
- 8-12 years of experience in key account management or a related field.
- Proven track record of managing and strengthening client relationships.
- Category management experience within consumer and FMCG industries, project management skills, and a proven network.
- Advanced education, such as a Master's degree in Business Administration or Marketing, is often preferred.
- Technical guidance and mentoring abilities.
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