Experience Advocate

2 days ago


Stockholm, Stockholm, Sweden Happy Socks Full time

About Us

Happy Socks is a quirky company that values creativity and playfulness. We're looking for a Customer Experience Specialist to join our team.

The Position

This full-time role is based at our head office in central Stockholm, working primarily weekdays 9:00-18:00. The Customer Experience Specialist reports to the Customer Experience Manager.

Main Responsibilities

  • Identify customer needs and improve the overall customer experience.
  • Act as Second Line support by handling escalations from our First Line support team.
  • Work with the external First Line support team, providing them with continuous support and constructive feedback.
  • Maintain and improve the chatbot and support pages on the Happy Socks website.

What We're Looking For

  • Fluent in English, with German fluency being a plus.
  • Previous experience in online customer support, preferably from an E-commerce environment.
  • Customer-first and supportive attitude.
  • Excellent interpersonal and communication skills.


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