Sales Trainer

4 weeks ago

Stockholm, Stockholm, Sweden GTT Communications, Inc. Full time
Job Title: Sales Trainer

About the Role:

The Sales Trainer position is a leadership role that is responsible for developing content, coaching, mentoring, motivating, inspiring, and further developing a team of Sales Professionals who are focused on selling and growing our subscriber base while delivering the ultimate customer experience.

Key Responsibilities:

  • Coordinate and deliver training programs for all sales employees
  • Develop and deliver training that fits into GTT's framework and methodology
  • Document and provide behavior-based feedback, verbally and in writing
  • Track and communicate progress
  • Collaborate with sales leadership to identify gaps, recommend, and implement training solutions
  • Work with subject matter experts within GTT to gather best practices and develop tools and content
  • Coordinate and lead web-based training sessions
  • Report on training program effectiveness and make recommendations for improvement

Requirements:

  • Strong presentation/coaching skills
  • Sales experience
  • Experience building and conducting web-based training
  • Familiar with adult learning principles and coaching concepts; certifications preferred
  • Demonstrated record of successful collaboration with sales leaders, product managers and subject matter experts
  • Self-motivated and organized with a strong desire to succeed and grow as we grow.

Desirable Qualifications:

  • 3+ years of Sales Training experience preferably in Telecoms or data networking
  • 3+ year of experience creating and delivering training and ongoing coaching on sales methodology in complex, multi-level, large enterprise sales
  • Bachelor's degree
  • Strong Excel, Word, and PowerPoint skills

Core Competencies:

  • Coaching Others: Knowledge of coaching and mentoring concepts and methods; ability to encourage, motivate, and guide individuals in learning and improving effectiveness.
  • Sales Function: Knowledge of functions and features of a sales function and ability to conduct daily and strategic activities within it.
  • Live Instruction: Knowledge of tools and approaches of live instruction; ability to deliver live training courses to facilitate audience learning.
  • Sales Training: Knowledge of sales training methodologies; ability to ensure that sales and sales management employees have the knowledge and skills required to meet both tactical and strategic sales objectives.
  • Training and Development: Knowledge of employee training and development methodologies; ability to ensure that a target population has the knowledge and skills required to meet both tactical and strategic objectives.
  • Training Needs Analysis: Knowledge of tools, techniques and methods of training needs analyses; ability to identify what people need to learn for successful individual and organizational performance.
  • Training Technologies: Knowledge of training tools and techniques; ability to utilize software, technologies and applications for the creation and development of training programs and processes.

Universal Competencies:

  • Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
  • Customer First (Non-Customer Facing): Knowledge of internal customer interactions, creating a culture of accountability, collaboration and partnership. Ability to build an environment supporting internal customer value creation at every level.
  • Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

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